Sep 14 2023


1:00 pm - 2:00 pm

The Key Role Low-Wage Workers Play in Strategy Execution—With Joseph Fuller of Harvard Business School

There are several common mistakes organizations make with respect to how they engage with, understand, and ultimately retain low-wage “frontline” workers. The lack of prioritization on these key individuals carries numerous hidden costs that if addressed could create strategic advantage, boost profits, and improve the lives of employees.

Read Joseph’s recent HBR article for a sneak peek: The High Cost of Neglecting Low-Wage Workers

Joseph B. Fuller

Professor of Management Practice

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Joseph Fuller is a professor of management practice and a faculty cochair of the Project on Managing the Future of Work at Harvard Business School. He also cochairs Harvard’s Project on Workforce, a collaboration among members of the faculty at the university’s schools of business, education, and government.