Aug 04 2022


9:00 am - 10:00 am

Refreshing Company Culture Following M&A Integration

A chief strategy officer is driving a refresh of the company culture playbook following M&A integration. One key focus area is improving internal customer success (that is: applying customer success principles to the ‘internal customers’ served by Operations, HR, IT, Finance and R&D departments). Have other CSOs navigated this challenge, especially promoting and implementing internal customer service across the business?